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Contact these three services immediately. That limits further misuse of your payment cards, identity documents, and itsme account.
Contact your bank or provider. Where available, report phishing using the email addresses in the table below.
For CSAM and Tax-on-web: sign out of all active sessions. Reset your digital keys if itsme was misused. Check whether any unauthorised mandates were created. Use only official portals and contact your municipality or the Federal Public Service Finance if you are unsure.
CSAM
Tax-on-web
02 572 57 57
Call your bank or provider immediately if you suspect fraud. Forward suspicious emails to the phishing address listed below. Block cards via Card Stop (078 170 170) or Fraudstop where applicable. Never share codes, itsme details, or digipass information by phone, SMS, or email.
KBC / CBC
016 432 000 (Secure4u 24/7)
BNP Paribas Fortis
02 762 20 00
Belfius
Contact via app or branch
ING
Contact via app or branch
Argenta
03 285 53 33 (fraud helpdesk, 24/7)
Beobank
02 622 20 00 (Service Center) · outside opening hours Fraudstop/Card Stop 078 170 170
Crelan
02 555 92 00 (Fraudstop, 24/7)
Citibank
02 641 94 11 (corporate banking only in Belgium; former retail clients: Beobank)
Ethias
011 28 21 11 · also forward suspicious emails to [email protected]
Fintro
Contact via branch · outside opening hours 02 433 43 80 (fraud, press * instead of entering client number)
Triodos Bank
02 549 57 56 (fraud team, 24/7)
PayPal
Fraud and account help via paypal.com/be/help
Buy Way
02 320 25 98
Revolut
+32 460 23 65 81 (block card) · report fraud in the Revolut app
Sign out of all active sessions with the provider. Review forwarding rules, filters, and linked apps. Change your password and create new backup codes where possible. Check for strange messages sent from your account or unknown devices signed in.
If you use online shopping, change your password on the official website or app of the respective store. Review your recent orders, delivery addresses, and saved payment methods, remove cards or addresses you do not recognise and unlink unknown connections. The most popular stores are listed below.
Deauthorise all devices on your account. Revoke API keys where applicable (including Steam). Review inventory or transaction history for unusual activity. Remove saved payment methods and turn on two-step verification.
After fraud or malware, a compromised PC, laptop, or smartphone is not trustworthy until it has been properly cleaned. Nivid IT helps clients in the Kortrijk and Harelbeke area with diagnosis, cleanup, reinstall, and guidance on passwords and backups, and always with careful handling of your data.