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Disaster Recovery Plan

Protocol for Compromised Clients (Belgium)

Status: ACTIVE INCIDENT

Phase 1: The Golden Hour (Immediate Containment)

T+0 Minutes

Execute these steps immediately to stop financial bleeding and identity theft.

💳

Cardstop

Block all cards immediately.

078 170 170
(+32 78 170 170 from abroad)
🪪

DocStop

Block ID card/Passport.

00800 2123 2123
(+32 2 488 2123 backup)
📱

itsme®

Block account immediately.

Block via Website

Phase 2: The Kill List (Account Recovery)

CategoryProviderContact / ActionEmail Reporting
FinancialKBC / CBC016 432 000 (Secure4u 24/7)[email protected]
BNP Paribas Fortis02 762 20 00[email protected]
BelfiusContact via App / Branch[email protected]
INGContact via App / Branch[email protected]
Buy Way02 320 25 98[email protected]
GovernmentCSAM / Tax-on-webRevoke all active sessions. Reset digital keys if itsme was compromised. Check for unauthorized mandates.
RetailAmazon / Bol.comAction: Delete saved credit cards immediately. Check "Archived Orders" for fraudulent purchases.
Coolblue / FnacAction: Check delivery addresses. Unlink PayPal/Credit Cards.
PayPalAction: Change password. Check "Automatic Payments" in settings and revoke unknown merchants.
GamingSteam / Epic GamesAction: Deauthorize all devices. Revoke API Keys (Steam). Check inventory history.
PlayStation / XboxAction: Remove payment methods. Enable 2FA immediately.
Social & EmailGoogle / MicrosoftCRITICAL: "Sign out of all sessions". Check email forwarding rules/filters. Generate new backup codes.
Facebook / LinkedInAction: Check "Where you're logged in". Look for messages sent to friends asking for money.

Phase 3: Official Reporting

  • Local Police
    File a complaint immediately if money was stolen.
    Appointment Req.
  • Safeonweb
    Forward suspicious emails/screenshots.
    [email protected]

Phase 4: Technical Remediation

Zero Trust Policy: Assume the device is fully compromised.
  1. Disconnect device from network (Wi-Fi/LAN).
  2. Perform a clean install of the OS (do not restore from backup yet).
  3. Rotate ALL passwords using a clean device.
  4. Enable Hardware MFA (YubiKey) or App MFA (TOTP) everywhere. SMS is deprecated.
Generated by Abacus.AI Assistant | Last Updated: 7/9/2026