Transfer to a new device

PC: from old computer to new computer

We help move what matters to a new computer: your files, documents, photos, browser data, email setup, and the basics you need to keep working. If you prefer a clean start, we can migrate data without cloning an old installation.

Typical scope

Copy your personal files and confirm a sensible folder structure
Set up user accounts and basic privacy settings
Browser migration (bookmarks, passwords if you choose, extensions where possible)
Email client setup or webmail configuration
Printers and common peripherals (where supported by the device)

What to prepare

Have passwords or access to your email account available
Bring old and new device, plus chargers and any USB drives you use
If BitLocker or device encryption is enabled, have the recovery key available
If you want software re-installed, list the applications you actually use

Guide: how to retrieve your BitLocker recovery key

Android: from old phone to new phone

We help move your data and accounts to a new Android phone and verify the basics. The exact result depends on what Google, your apps, and your device models support.

Typical scope

Google account and device setup
Transfer of contacts, photos, and calendar where supported
Setup of common apps and key settings
Secure lock screen and device security basics
Basic checks for calling, mobile data, and Wi‑Fi

What to prepare

Have access to your Google account and any 2FA method
Bring both phones, chargers, and your SIM or eSIM details
Make sure the old phone is charged and unlocked
If you use banking or authenticator apps, expect extra time for re-activation

Important notes

Some programs and apps cannot be migrated automatically and must be re-activated
End-to-end encrypted messages may not transfer depending on the app and settings
Not all personalisations, settings, messages

Not included by default

Breaking account locks or bypassing security
Recovering data from a failing drive without prior diagnosis
Guaranteed recovery of missing or deleted files
Unsupported legacy hardware or drivers

Privacy and data handling

When a device or storage medium is handed over, the customer grants Nivid explicit access to the full system, the underlying folder structure, and all stored data. This access is necessary for the correct performance of the agreement (Article 6(1)(b) GDPR) and is subject to the professional diligence expected from an IT professional.

Nivid limits the viewing of personal files to the strictly necessary functional minimum. Nivid processes this data in accordance with the Belgian Act of 30 July 2018 and the EU General Data Protection Regulation (GDPR). We act as a professional party of trust; outside the technical purposes below, no substantive review of file contents takes place, and data is not retained after the transfer has been completed and confirmed.

If temporary backups are created during the service, Nivid retains them for up to 30 days and then wipes them. This is intended to allow, as far as technically possible, a rollback to an earlier stage or to provide the customer with an original copy of the data as it existed before manipulation, migration, conversion, or other technical operations.

Purposes of access

Continuity and safety: creating temporary backups to prevent data loss during technical operations.
System operations: performing partial or full migrations, disk partitioning, disk imaging, and data recovery.
Integrity checks: limited spot checks of files (for example opening a selected number of documents or photos) to confirm that data remains readable, intact, and not corrupted after transfer.

PC: from old computer to new computer

Typical scope

Copy your personal files and confirm a sensible folder structure
Set up user accounts and basic privacy settings
Browser migration (bookmarks, passwords if you choose, extensions where possible)
Email client setup or webmail configuration
Printers and common peripherals (where supported by the device)

What to prepare

Have passwords or access to your email account available
Bring old and new device, plus chargers and any USB drives you use
If BitLocker or device encryption is enabled, have the recovery key available
If you want software re-installed, list the applications you actually use

Android: from old phone to new phone

We help move your data and accounts to a new Android phone and verify the basics. The exact result depends on what Google, your apps, and your device models support.

Typical scope

Google account and device setup
Transfer of contacts, photos, and calendar where supported
Setup of common apps and key settings
Secure lock screen and device security basics
Basic checks for calling, mobile data, and Wi‑Fi

What to prepare

Have access to your Google account and any 2FA method
Bring both phones, chargers, and your SIM or eSIM details
Make sure the old phone is charged and unlocked
If you use banking or authenticator apps, expect extra time for re-activation

Privacy and data handling

Purposes of access

Continuity and safety: creating temporary backups to prevent data loss during technical operations.
System operations: performing partial or full migrations, disk partitioning, disk imaging, and data recovery.
Integrity checks: limited spot checks of files (for example opening a selected number of documents or photos) to confirm that data remains readable, intact, and not corrupted after transfer.

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Reference guides

Transfer to a new device

PC: from old computer to new computer

Typical scope

What to prepare

Android: from old phone to new phone

Typical scope

What to prepare

Important notes

Not included by default

Privacy and data handling

Purposes of access

Transfer to a new device

PC: from old computer to new computer

Typical scope

What to prepare

Android: from old phone to new phone

Typical scope

What to prepare

Important notes

Not included by default

Privacy and data handling

Purposes of access